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To obtain a refund, you need to contact IT Services on 0117 428 2100, or you can log a "New Incident" here: https://bristoluni-ism.ivanticloud.com/Modules/SelfService/#serviceCatalog
If you log a new incident online, please let IT now the date and time of the incident.
Please see this link for information about printer credits, e.g. how many you get, and how to check and buy more should you need them later in the year:
https://www.bristol.ac.uk/students/your-studies/libraries-study-spaces/printing/print-credits/