I'm trying to log into my library account but receive an error message - what can I do?

Error messages can occur for a few reasons. Please try the following - 

  • First check that you have a library account (you can do this by asking us on live chat, at an Enquiry Desk in one of our libraries or via library-enquiries@bristol.ac.uk). If you do not have a library account yet, make sure your U-card has been printed (either by picking it up from Card Services or emailing card-services@bristol.ac.uk and asking them to print it to generate your library account). If this still does not activate your library account after 24 hours, please email lib-access@bristol.ac.uk.

  • At the library sign-in page, choose the second option 'University of Bristol library users'. If it still shows an error page, it's likely to be an issue with your browser

  • Try another browser

  • Clear your browser's cache and browsing history - please see here for your cache: https://www.refreshyourcache.com/en/home/ and here for your browser history: www.howtogeek.com/304218/how-to-clear-your-history-in-any-browser

If none of these solutions work, please contact IT services - here is their contacts page: https://uob.sharepoint.com/sites/itservices/SitePages/contacts.aspx.